Navigating ict governance in South Africa’s provincial administrations ‒ insights from the GITO at the offices of the premier
https://doi.org/10.21122/2309-4923-2025-3-17-28
Abstract
Effective ICT governance is essential in the public sector to drive digital transformation and improve service delivery. This research investigates the corporate governance of ICT Policy Framework (CGICTPF) and Public Finance Management Act (PFMA) and State Information Technology Agency (SITA) Act governs the operational activities and strategic directions of Government Information Technology Officers (GITOs) in Eastern Cape, KwaZulu-Natal and Free State provincial administrations in South Africa. Using a comparative case study, the research draws on policy analysis and interviews to reveal governance obstacles in procurement and executive ICT engagement. KwaZulu-Natal shows progress due to strong leadership, while Eastern Cape and Free State face delays from compliance-driven cultures and bureaucracy. The study urges a balance between regulation and agility, recommending GITO empowerment through decentralized procurement and leadership development. It advances ICT governance theory by exposing multi-level implementation challenges.
About the Authors
A. Latchu
University of South Africa
South Africa
South Africa
Ashley Latchu –
PhD candidate.
Florida
S. Singh
University of South Africa
South Africa
South Africa
Shawren Singh –
PhD, is an associate professor and Head of Department of the Graduate Centre for Management at the Cape Peninsula University of Technology, he was the Chair of Information Systems in the School of Computing.
Florida
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Review
For citations:
Latchu A., Singh S. Navigating ict governance in South Africa’s provincial administrations ‒ insights from the GITO at the offices of the premier. «System analysis and applied information science». 2025;(3):17-28. https://doi.org/10.21122/2309-4923-2025-3-17-28
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